Portfolio summary
Account numbers, fictional account-holder labels, total due and metered-service totals.
Welcome back, Thandiwe
Manage linked municipal accounts, statements, payments and service requests.
☀ 24°CMbombela · Demo
ℹ
Verified demo dataset: financial amounts, descriptions, ageing, account numbers and meter readings come from the seven September 2026 BCX SOLAR text exports. Account-holder names and Mbombela-area service addresses are clearly fictional demo data.
● Linked & verified
Active services
Recent activity
September statement transactions
Linked account consumption comparison
September 2026Water (kL)Electricity (kWh)
Quick actions
🌿 Save paper, go digital
Statements and simulated receipts stay available in this browser.
Statements and simulated receipts stay available in this browser.
Open requests
My linked accounts
Select one or more accounts to download their September statements together.
1. Request submittedAccount and relationship entered
2. OTP verifiedDemo identity check complete
3. Municipal validationHelp Desk review simulated
4. Account linkedCustomer receives notification
Invoices & statements
Full September billing, meter readings, tariff blocks and debtor ageing.
🛡
Payment safety: source EasyPay and payment references are withheld. Every QR and barcode in the statement encodes an intentionally invalid demo token.
Transaction detail
Debtor ageing
Reconciled to total dueMeter readings & tariffs
Service & reconnection requests
Create and track customer requests through a clear customer-facing workflow.
Submit a request
Customer journey
Request loggedSequential reference issued
Payment validationMunicipal review simulated
Department dispatchWater or Electricity team
Completion noticeWhatsApp / SMS / email / portal update
Request tracking
Complaints & support
Log a complaint, receive a sequential ticket and follow every status update.
Log a complaint
Service commitment
Every submission receives a reference number and visible audit trail. Notifications shown here are simulations; no SMS or email is sent.
LoggedReference generated
AssignedDepartment receives case
AttendedAction and evidence recorded
ClosedCustomer confirms outcome
Complaint tracking
Customer reports
Downloadable portfolio, consumption, debtor-ageing and activity reports across linked accounts.
Consumption & meters
Water and electricity readings, usage, meter references and billed service amounts.
Debtor ageing
Current, 30-day, 60-day and 90-day-plus balances reconciled to each account total.
Account activity
Browser-local portal events, including statement actions and simulated payments.
Consumption by linked account
Actual September readingsWater (kL)Electricity (kWh)
Portfolio ageing
Portfolio summary preview
Account activity
Registration, account linking, statement, payment and request events.
Audit trail
Browser-local demoHelp & FAQ
Guidance for evaluators navigating the customer-facing demonstration.
Is this connected to municipal systems?
No. The front end is interactive, but payment, messaging, Help Desk and field-service integrations are simulated.
Are these real customer identities?
No. Account holder names and Mbombela-area service addresses are fictional demo records. Account numbers and September financial fields come from the supplied exports.
Can the QR or barcode be paid?
No. Both encode deliberately invalid demonstration tokens and carry prominent payment warnings.
Where is the supervisor view?
Supervisor, Help Desk and Revenue Command Centre workflows are reserved for the next phase, as requested.
Mbombela Mobile App
Customer dashboard presented at the iPhone 11 logical screen size of 414 × 896.
iPhone 11Customer dashboard
Mbombela on your phone
09:41●●● ᯤ ▰
Good morningThandiwe
🔔Linked
Active servicesView all
WaterActive
ElectricityActive
Recent activityView all
Statement ready for September 2026Ready
Account portfolio verifiedDone
⌂
Home▤
Accounts◉
Support♙
Profile
Home▤
Accounts◉
Support♙
Profile
Mobile services
✓Registration and OTPReady
✓Ten linked accountsReady
✓Statements and billing detailReady
✓Secure payment journeyDemo
✓Complaints and service requestsReady
✓Customer notificationsSimulated